At VALITIC, we strive for your complete satisfaction with our products. Please carefully review our refund and returns policy below.
Return Eligibility
- Time Frame: You have 30 days from the date of purchase to request a refund or exchange. After 30 days, we cannot offer a full refund or exchange.
- Condition of Items: To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.
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Non-Returnable Items: Certain items are non-returnable, including:
- Perishable goods (e.g., food, flowers)
- Intimate or sanitary goods
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Downloadable software products
- Certain health and personal care items
Return Process
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
- Return Address: Please do not return items directly to the manufacturer. Contact us for the correct return address.
Refund Conditions
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Partial Refunds: In some cases, only partial refunds may be granted, such as for:
- Books with obvious signs of use
- Opened media items (e.g., CDs, DVDs, software)
- Items not in their original condition, damaged, or with missing parts (not due to our error)
- Items returned more than 30 days after delivery
- Refund Processing: Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 30 business days.
Sale Items
Only regularly priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. To request an exchange, please contact us via email.
Gift Returns
- Items Marked as Gifts: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
- Items Not Marked as Gifts: If the item was not marked as a gift at the time of purchase, the refund will be issued to the original purchaser.
Shipping
- Return Shipping Costs: You are responsible for all return shipping costs, which are non-refundable.
- Shipping Deductions: If applicable, the cost of return shipping will be deducted from your refund.
- Shipping Insurance: For valuable items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Information
For any questions regarding refunds and returns, please contact us.
By making a purchase on our website, you agree to this refund and returns policy.